FAQs

Order Shipments

WHEN CAN I EXPECT MY ORDER TO SHIP?

Orders take 2-3 business days to process for shipping. Orders are facilitated Monday to Friday, excluding U.S. holidays. Weekends and holidays are exempt as business days.

HOW CAN I TRACK MY ORDER STATUS?

Customers will be notified via confirmation email that their order been shipped within 48 hours.

CAN I CHANGE MY ORDER?

Please contact info@moodydollas.com within 24 hours with your order number to modify or cancel your purchase.

I NEVER RECEIVED MY ITEMS

If you have not received your order within 30 days, please email info@moodydollas.com so we can notify the shipping carrier.

DO YOU SHIP INTERNATIONALLY?

No. At this time, we only ship within the U.S. region.

ARE P.O. BOX ADDRESSES ACCEPTED?

We DO NOT process orders with P.O. Boxes, A.P.O. Box, or hotel addresses. Email info@moodydollas.com with an alternative destination.

 

Brand & Product Questions

IS MOODY DOLLA$ BLACK-OWNED?

Yes, it is. Started by Marly Christalon, Moody Dolla$ is a sybaritic lifestyle 'feel good' brand for those seeking trendy loungewear and aromatherapy products. This women's boutique carries affordable luxury goodies that encourage shopping for fun and comforting self-care indulgences.

ARE YOUR AROMATHERAPY CANDLES SOY-FREE?

Yes, all candles are created with Coco Apricot crème wax— free from paraffin, phthalates, and lead. Our candle wicks are made from natural wood to improve candle burn time.

WHAT'S THE AVERAGE BURN TIME FOR YOUR CANDLES?

50 hours. The amount may vary per color, fragrance and burning.

Payment Questions

WHICH PAYMENT METHODS DO YOU ACCEPT?

  • Visa
  • MasterCard
  • Discover
  • American Express.
  • PayPal
  • Shop Pay
  • Google Pay
  • Venmo
     

Returns & Exchanges

COURTESY REMINDER: We only accept returned items in the condition they were received, meaning seals and packaging must not be opened. Due to COVID-19, please email info@moodydollas.com about the return process.

I RECEIVED A DAMAGED OR DEFECTIVE ITEM

Moody Dolla$ aims to deliver thorough customer service from start to finish. If you receive a damaged or defective item, you have 30 days from the date your order is delivered to request a return. Customers are eligible for a refund or have the option to select another item of equal or lesser value. Please email info@moodydollas.com for more details.